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amina khatun329
Apr 23, 2022
In Welcome to the Forum
At the executive level, pigeonholing and China Phone Number List pigeonholing reigns Finally, there is the implementation. I zoom in on that in more detail, because here the following applies: the closer to the customer, the greater the impact of decisions on individual people. There is also a split problem here, which essentially has two sides. Hokjeshanker My colleagues and I see that China Phone Number List customer managers sometimes rely too quickly on the first picture that emerges from the data. This can arise from the pressure of targets and administrative China Phone Number List burden, which leads to the tendency to put time before quality. The same behavior can China Phone Number List follow from the (unconscious!) desire to put people in boxes, in order to place them more easily. And then it can be difficult to deviate from the algorithm. In both cases, the big pitfall is here: a data profile does not give an unambiguous picture of someone. Box shudder We also see customer managers who distrust data to a China Phone Number List high degree (“my customers are so different, they cannot be pigeonholed”). This is often based on a world view of 'everyone is equal and 'you must not encourage prejudice'. According to them, this leads to wrong choices. And 'customization' is always the result of good listening, not of China Phone Number Listassessment with an algorithm. Nobody will argue that you have to listen China Phone Number List carefully to people. But it is also a shame to ignore the value of responsibly applied knowledge from data. For both 'movements' the solution is a conversation with the customer, to verify the image from the data before a decision is made. But in both cases, the threshold is very high to enter into a China Phone Number List conversation with that customer about that image of a customer. What is therefore especially necessary here, in addition to the aforementioned overview about impact and insight into China Phone Number List consequences, is conducting a really good customer conversation.
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amina khatun329

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